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remember that.
Request.
It is a requirement regarding your contract that requires prior management to be addressed, taking a few days for attention, not exceeding 30 calendar days.
It is recommended to carry it out through the digital channel from the website "Contact Us Form".
Inquiry.
It is a request for information about your contract. Generally, it is attended to online based on what is displayed in the system and the current procedures.
It is recommended to be done through the Call Center channel.